Refund policy

Returns

Customer satisfaction is very important to us, if for any reason you are dissatisfied with your order please contact us via phone or email.

In the unfortunate event that you react to a product, Butterfly Botanicals will offer you the option of a full refund or exchange.

Change of mind or gift returns are not accepted. Should an item be damaged during shipping we will provide you with a replacement at our discretion. Claims must be made within 7 days of receiving the order, please provide details of damage or reaction and photographs. If it has been more than 7 days since receiving your purchase, unfortunately, we cannot provide you with a refund or exchange.

To complete your refund, we require a receipt or proof of purchase. Please email contact@butterflyseedswellbeing.com in advance of your intentions to return a product, so that we can assist you with a smooth transaction.

Only items purchased directly from Butterfly Botanicals online store will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Non-returnable items include items purchased through retailers and damaged products through customer mishandling.

Returns made without a receipt may be refused. Butterfly Botanicals reserves the right to deny any return.

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product. 

To start the return process, please contact our Customer Happiness Team. Please include the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number

 

Refunds

Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.

 

Cancelling or amending orders

In order to maintain a quick turnaround on order processing and shipping, once an order is placed, it cannot be cancelled or amended.